For Patients

Complementing your General Practice and doctor:

As a Medical Deputizing Service we work to (compliment) complement your regular General Practitioner and practice by providing urgent, after hours primary health care to patients in their home or at aged care facilities. This leads to patients having 24 hour access to quality primary care linked to their doctor.

What services are available?

We offer home visits for treatment of illnesses requiring attention when your doctor is closed such as urinary tract infections, gastroenteritis, migraine and acute headache, earache, fever and, for our elderly, ailments such as falls, acute delirium, cellulitis or respiratory tract infections.

Telehealth consults are not available if your practice is registered with our service and you have had a face to face visit with you regular doctor within the last 12 months.

What are our hours?

Our booking line is open from 6pm weekdays and from 12pm Saturday then 24 hours Sunday and Public Holidays.

Our hours of operation are:

Weeknights: 6pm to 8am
Saturday: from 12pm
Sunday & Public Holidays: 24 hours

Sydney Medical Service – 1300 HOME GP will provide a home visit by a qualified general practitioner during the hours we are operational.

Please telephone 02 8724 6300 during the hours listed to arrange a booking. 
Alternatively, you may download the smart phone App or book online via the online booking form

How can we help you?

Phone calls to our call centre staff are recorded for training and quality assurance purposes. Our qualified staff will create a patient record and confirm the patient’s details with Medicare at time of booking with information required such as:

  • Patients full name
  • Date of Birth
  • Ethnicity
  • Next of kin and emergency contact details
  • Allergies
  • Medicare or Department of Veteran Affairs Gold card number
  • Family general practitioner or surgery details
  • Phone contacts
  • Address where visit will take place
  • Authority to send GP record
  • Complaint / Illness / Reason for doctor for visit

The booking will be sent to our locum practitioner on duty in your area. While we try to attend within three hours from the time our practitioner starts in your area, unforeseeable delays may occur and, if necessary, an update of the doctor’s expected time of arrival is sent via text message.

If the patient deteriorates, we ask that you contact the office to discuss an alternative course of action, if needed. If you consider the condition to be life threatening, please call 000 immediately for assistance, and if the patient is transferred to hospital, please call us to cancel our visit.

Is your area covered?

Sydney Medical Service – 1300 HOME GP covers a vast area within the Sydney Metropolitan region and Sydney’s Greater West. To confirm if your area is within our geographical boundaries please contact the office on (02) 8724 6300. An online map is also available to view.

What happens after I am seen by a doctor?

A medical report of each visit is forwarded to your doctor. Where appropriate eg hospital admission, death or special circumstances, your nominated doctor is contacted the next working day advising the details. Pathology results will be forwarded to the patient’s GP to follow up. For abnormal results the GP will be contacted by phone immediately or referred to one of our Medical Directors to organise for the appropriate follow up.

What are the costs?

All patients that hold a current Medicare or Gold DVA card are bulk billed. Patients who do not have a valid Medicare or Gold Veteran Affairs card are charged a fee at the time of consultation. The fee is advised at the time of the booking. A receipt is issued for your insurance claims where accepted.

How do you manage my personal information?

Your medical record is a confidential document. It is our policy to maintain the security of personal health information at all times and to ensure this information is only available to authorised members of staff and your doctor. Patient reports are completed by the locum at the time of the consultation and sent to your nominated doctor the following working day.

Patient feedback survey form
What are my rights?

If you have a problem you would like to discuss please feel free to talk to our office staff.
We take your concerns, suggestions and complaints seriously.

You may also send a written complaint to our Chief Executive Officer who will complete an appropriate investigation and inform the complainant of the outcome.

However, if you wish to take the matter further you can contact the:
Health Care Complaints Commission Locked Bag 18 Strawberry Hills NSW 2012 Telephone: (02)9219 7444

Do you attend deaths?

We are often requested to attend a patient to confirm their passing. The locum doctor verifies that all vital functions have ceased. This allows the patient to be moved to the funeral parlour of the family’s choice. The full death certificate will be completed by the patient’s GP the next day.

Do you offer interpreter services?

If you or a family member require an interpreter, please call the Translating and Interpreting Service first on 131 450.

Website: www.tisnational.gov.au

Or you can let us know when you telephone our office.

Management of Health records

Following your home visit or telehealth consult a detailed medical report will be sent to your nominated regular General Practitioner via electronic communication.