For Patients

Sydney Medical Service - 1300 HOME GP offices are staffed 24 hours a day every day of the year. Do you need more information? All of your questions will be answered below.

What services are available?

We offer home visits for treatment of illnesses requiring attention when your doctor is not available. We encourage patients to see their own doctor for routine consultations. Our service provides backup if you are unable to see your doctor within normal surgery hours or if you have a medical condition which cannot wait until the next day. We communicate with your doctor to facilitate continuity of your treatment and ongoing care.

What are our hours?

Our booking line is open from 4pm weekdays and from 10am Saturday then 24 hours Sunday and Public Holidays.

Our hours of operation are:

Weeknights: 6pm to 8am
Saturday: from 12pm
Sunday & Public Holidays: 24 hours

Sydney Medical Service – 1300 HOME GP will provide a home visit by a qualified general practitioner during the hours we are operational.
Please telephone 02 8724 6300 during the hours listed to arrange a booking. Alternatively, you may download the smart phone App or book online via the online booking form

How can we help you?

Calls are answered by our friendly staff who will request the patients details and symptoms. These details are then passed onto the nearest available locum. Our system records the time of the call as well as the time the doctor completed the call. If the patient deteriorates, please phone again so our operators can suggest an alternative course of action. Should we experience any unforeseen delays our staff will attempt to contact you.

Is your area covered?

Sydney Medical Service – 1300 HOME GP covers a vast area within the Sydney Metropolitan region and Sydney’s Greater West. To confirm if your area is within our geographical boundaries please contact the office on (02) 8724 6300. An online map is also available to view.

What happens after I am seen by a doctor?

A medical report of each visit is forwarded to your doctor. Where appropriate eg hospital admission, death or special circumstances, your nominated doctor is contacted the next working day advising the details. Pathology results will be forwarded to the patient’s GP to follow up. For abnormal results the GP will be contacted by phone immediately or referred to one of our Medical Directors to organise for the appropriate follow up.

What are the costs?

Patients holding a valid Medicare card or Veterans’ Affairs card are bulk billed.
Patients with Allianz Global Assistance OSHC are covered by their policy.
All other patient attendances are charged a fee of $200.00 payable by cash or credit card at the time of consultation. (Amex not accepted)

How do you manage my personal information?

Your medical record is a confidential document. It is our policy to maintain the security of personal health information at all times and to ensure this information is only available to authorised members of staff and your doctor. Patient reports are completed by the locum at the time of the consultation and sent to your nominated doctor the following working day.

What are my rights?

If you have a problem you would like to discuss please feel free to talk to our office staff. We take your concerns, suggestions and complaints seriously. You may also send a written complaint to our Chief Executive Officer who will complete an appropriate investigation and inform the complainant of the outcome. However, if you wish to take the matter further you can contact the: Health Care Complaints Commission Locked Bag 18 Strawberry Hills NSW 2012 Telephone: (02)9219 7444

Do you attend deaths?

We are often requested to attend a patient to confirm their passing. The locum doctor verifies that all vital functions have ceased. This allows the patient to be moved to the funeral parlour of the family’s choice. The full death certificate will be completed by the patient’s GP the next day.

Do you offer interpreter services?

If you or a family member require an interpreter, please call the Translating and Interpreting Service first on 131 450. Or you can let us know when you telephone our office.

General Practitioners

The history of Sydney Medical Service – 1300 HOME GP

Sydney Medical Service Co-operative Ltd was formed in 1966 by the amalgamation of two existing services into one company; this subsequently became a Not-For-Profit Co-operative. It was one of the very first medical deputising services in Australia and the very first deputising service to be incorporated under the Co-operatives Act, New South Wales.

In recent years the service has introduced an additional contact number with an improved slogan, 1300 HOME GP (1300 466 347), assisting patients and GPs when making enquiries.

Since our inception, the service has been governed by a board of General Practitioners, all of whom are vocationally trained. We continue to be Australian owned and operated. Through the ongoing support of our GP members, the service has thrived and continues to develop.

What do we do?

We provide after hours cover for General Practitioners from 6pm to 8am on weekdays and from 12pm on Saturday to 8am Monday as well as 24 hours on public holidays.

Our offices are staffed 24 hours a day, 7 days a week, 365 days of the year.

Our locums are qualified general practitioners who have unconditional registration in NSW.

They have Medical Liability Insurance and carry a Medical bag equipped to RACGP standards.

They will visit your patients after hours in their home or nursing home and you will receive a report on the visit the next working day.

Unless instructed otherwise by you your patient’s consultation will be bulk billed.

We use advanced technology in the taking and processing of calls and the recording and processing of patient’s notes.

What are our hours?

Our booking line is open from 4pm weekdays and from 10am Saturday then 24 hours Sunday and Public Holidays.

Our hours of operation are:

Weeknights: 6pm to 8am
Saturday: from 12pm
Sunday & Public Holidays: 24 hours

Sydney Medical Service – 1300 HOME GP will provide a home visit by a qualified general practitioner during the hours we are operational.
Please telephone 02 8724 6300 during the hours listed to arrange a booking. Alternatively, you may download the smart phone App or book online via the online booking form.

What are the costs?

There are ZERO fees. We have implemented a “Zero Fees Policy” so there are no initial or ongoing subscription fees associated with registration at the present time. Registration with the service is currently FREE of charge.

Who is offered membership?

Membership is restricted to Medical Practitioners registered in the State of New South Wales. The Service is managed by a Board of Directors, all of whom are general practitioners, elected by fellow members.

What do GP members receive?

Sydney Medical Service will attend to your patients in the after hours period so you are able to maximize your leisure time and rest assured that your patients are in good hands.

Detailed patient reports are created by our locums and sent directly to your surgery the next working day. A copy is also kept on our database. Should you have special instructions in relation to the treatment of your patient, this can be entered into the patient file for all locums to view. We will also attend to any urgent pathology in the after hour period. The service utilises a state of the art wireless communications system which permits the rapid transfer of patient data to the locum’s computer at the patient’s bedside.

Sydney Medical Service does not provide medical advice over the phone.

As a member with the service you will also be entitled to several membership benefits. These include FREE training courses providing you CPD points enabling you to continue professional development, free social events such as movie nights, promotional material and exclusive invites to annual events such as our Charity Ball.

Are you accredited?

We have been accredited to the standards required by the Royal Australian College of General Practitioners (RACGP). This accreditation process demonstrates we:

  • Respect the rights and needs of our patients.
  • Are committed to improving patient outcomes.
  • Have efficient practice systems.
  • Have quality communication between patients, doctors and the Service.
  • Are committed to ongoing education.
How do you choose your staff?

Careful selection of locums as a basic policy of Sydney Medical Service has resulted in being able to offer a team of qualified personnel who diligently accept responsibility when working for us. Our locums consult with and are monitored by our Medical Directors. This assures your patients will be in competent hands at all times.

How are the doctor’s equipped?

Each locum has a doctor’s bag containing routine diagnostic equipment which complies with Accreditation Standards. Our locum doctors carry complimentary starter packs for patients to commence treatment immediately after their consult when medically required.

Do you attend deaths?

We are often requested to attend a patient to confirm death. The locum doctor verifies that all vital functions have ceased. This allows the patient to be moved to the funeral parlour of the family’s choice. The full death certificate will be completed by the patient’s GP the next day.